Self Introduction
Communication Definition
Concepts / Elements of Communication with Results
Importance of Communication Cycle with Objectives of Communication
Barriers of Communication
Physical Barriers of Communication
Semantic Barriers of Communication
Cultural Barriers of Communication
Causes of Psychological Barriers
Methods to Overcome Barriers of Communication
Types of Communication (Verbal Communication)
Verbal Communication (Paralinguistics)
Pronouciation (Words)
Types of Non Verbal Communication (Grooming)
Types of Non Verbal Communication (Body Language)
7 Cs of Communication
Business Communication - Networks of Communication in an Organization
Written Skills
Importance of Written Communication in an Workplace
Chapter Introduction
Listening an Integral Part of Communication
Misconception about Listening (Part 1)
Misconception about Listening (Part 2)
Good Communication is Good Listening with Listening V/S Hearing
Global Listening V/S Listening for Detail
Effective Listening and Importance
Listening Process
Listening in Real Life
Casual and Focused Listening and Their Areas
Barriers to Effective Listening
Others Barriers to Effective Listening
Overcome Barriers of Effective Listening
Types of Listeners
Styles of Listening
Components of Effective Listening
Elements to be an Active Listener
Tips for Listening Actively
What is an Email and Email Etiquette
Importance of Email Etiquette
Common Email Bad Habbits
Key points for Effective Email Etiquette
Types of Email
Elements of Email Etiquette
Parts of an Email
Examples of some Email
Before and After you hit Send
Common Abbreviations and Terms
Tips to Perfect your Email
Bonus Tips for Effective Email Etiquette
Chapter Introduction
What are Interpersonal Skills
Symptoms of Poor Interpersonal Skills
Importance of Interpersonal Skills
Characteristics of Interpersonal Skills
Types of Interpersonal Skills
Personal Skills
Interpersonal Relationship Skills with Scope of Improvement
Maintain Good Interpersonal Relationship
Social Skills
Examples of Bad Social Skills
Secret to Overcome Bad Social Skills with Case Study
Characteristics of Social Skills
Advantages of Well Developed Social Skills
12 Ways to Improve Social Skills
People Skills to Work With People
Improving People Skills at Work
7 Ways to Sharpen Your People Skills
Interpersonal Communication Skills and It's Elements
Uses and Principles of Interpersonal Communication
Interpersonal Communication Concepts
Advantages of Interpersonal Communication
Interpersonal V/S Intrapersonal
9 Tips Towards The Improvement Of Your Interpersonal Skills
Intoduction to Customer Service Skills
Who is the Customer & What does the Customer Want ?
Importance of Knowing Your Customer
Treat Your Customer !
Customer Service and It's Importance
Customer Service Skills for Employees
Begin with a Bang
Create a Customer Service Plan
Stratergize the Plan
Types of Customers
External and Internal Customers
Internal Customer Service Tips to turn things Around
Customer Satisfaction and Its Purpose
Measures to Achieve Customer Satisfaction
Kano Model of Customer Satisfaction
Detailed Study on Customer Satisfaction Score (CSAT)
Customer Retention and Its Benefits
How to Improve Customer Retention
Customer Retention Strategies
Measuring Customer Retention through Key Metrics
Tips to Attract and Retain Customers
Customer Relationship An Important Aspect Business Success
Ways to Build Solid, Strong, Lasting Business Relationships
Customer Relationship Management (CRM)
Benefits of CRM to Your Business
Top CRM Trends
Customer Delight and Its Purpose
Effective Ways to Amaze and Delight Your Customer
Difference Between Customer Satisfaction and Customer Delight
Can Customer Delight Be Measured ?
Tips on Customer Service Skills that Will Reward You
Chapter Introduction
What is Management ?
Catagories of Management
Organizational Performance Manegement
Performance Management Issues
Effective Performance Management
Difference Between Efficiency and Effectiveness
SWOT Analysis
Measuring and Evaluating Organizational Performance
5 Functions of Management
Who is a Manager ?
Common mistakes of a New Manager
Qualities of a Good Manager
Managerial Levels
Mintzberg's Set of Ten Roles
Managerial Skills
Change under Managerial Hierarchy
Managerial Changes due to Managerial Hierarchy
Competancy Management
Challenges of Competency Management
Benefits of Competencies
Challenges with Remidies of Management in Global Enviornment
Turnaround Management
Manager's Responsibilities
Successful Managers v/s Effective Managers
People Management Skills to Succeed
Why Managers must Develop Emotional Intelligence ?
Is stress Good or Bad ?
Tips for a Successful Management Career
Professor Karishma Ghuge is a certified soft skilled trainer from Indo American Society. She has 10 years of proficiency in the field of communication skills, operational skills, behavioral skills and motivational skills. Her philosophy of teaching is that each child is unique and must have a stimulating educational environment where they can grow in all aspects. It is her desire to create a type of atmosphere where students can meet their full potential. Currently, she is freelancing by working on a project for an RPG group in association with the MCGM. Her biggest strength is to connect to participants very naturally for creating such a bond that lasts forever.
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